Ask HIOZ
An AI concierge that only knows your property
Guests ask questions in plain language. Ask HIOZ answers from your walkthrough — with the exact video moment — and admits it when it doesn’t know. That’s the whole trick, and it changes hosting.
Build for free. No credit card required.
What is Ask HIOZ?
Ask HIOZ is the AI concierge built into every HIOZ guest guide. It answers guests’ questions using only the host’s walkthrough transcript, guide sections and local recommendations. Answers arrive in the guest’s language and cite the exact video moment where the host explains the topic. Questions are free and unlimited for guests.
Ask HIOZ
How do I turn the heating on?
Watch heating instructions — 00:18
“How do I turn the heating on?”
The most-asked question in hosting, answered in two seconds: your instructions, your video, the guest’s language. No notification on your phone.
Built to be trusted
Grounded in your property only
Ask HIOZ answers exclusively from your guide sections, walkthrough transcript and recommendations. If the answer isn’t there, it says so and shares your contact details — it never guesses.
Answers with video evidence
Every answer can cite the exact walkthrough moment: “Watch: Heating — 00:18”. Guests see you demonstrate it, not just read about it.
Every guest’s language
Questions in Spanish get answers in Spanish — from a walkthrough you recorded in English.
On duty at 2am
The “how do I turn off the beeping?” question gets answered instantly, in the middle of the night, without waking anyone.
No account, no app
Ask HIOZ lives inside the guest guide. Guests tap, type and get answers — nothing to install.
Every question makes you better
Questions are logged (anonymously) so you can see what guests struggle with — and improve the property or the guide.
Related: video guest guides and multilingual guides.
Frequently asked questions
What is an AI guest concierge?
An AI guest concierge is an assistant inside a digital guest guide that answers guests’ questions about the property automatically. Ask HIOZ, the concierge built into every HIOZ guide, answers from the host’s own walkthrough video and guide content — in the guest’s language, with links to the relevant video moment.
Will it make things up about my property?
No. Ask HIOZ is strictly grounded: it only answers from your guide and transcript. When your content doesn’t contain the answer, it says it doesn’t know and points guests to your contact details.
Can guests ask about sensitive details like door codes?
Sensitive sections are only available to guests who have unlocked the guide with their stay PIN — and Ask HIOZ respects the same access rules. Anonymous visitors never see sensitive content.
What does Ask HIOZ cost?
Guest questions are free and unlimited on every plan. Guests are never charged, and hosts aren’t billed per question.
How is this different from a chatbot on my website?
Generic chatbots answer from generic data. Ask HIOZ answers from your specific property’s walkthrough and guide — the heating instructions it gives are yours, with your video attached.
Give your guests a concierge tonight
Record your walkthrough and Ask HIOZ knows your property. Build free — no credit card required.
Build for free. No credit card required.